Privacy Policy for Fzokart

1.

Information

We

Collect

1.1 Personal Information

We collect personal information only when necessary to provide our services, including:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Account Login Credentials (encrypted)

1.2 Payment Information (Razorpay)

Fzokart does NOT collect, store, or process sensitive payment details such as:

• Debit/Credit card numbers
• CVV
• UPI PINs
• Net banking credentials

All payments are securely processed by Razorpay, a PCI-DSS compliant payment gateway. Razorpay may collect transaction-related details such as:

• Payment ID
• Order ID
• Transaction status
• Payment method

1.3 Automatically Collected Information

• IP address
• Device & browser information
• Website usage data
• Log files for security & fraud prevention

2. Purpose of Data Collection

We use collected information strictly for:

• User account creation and authentication
• Order processing and fulfillment
• Secure payment processing via Razorpay
• Customer support and grievance handling
• Order notifications and invoices
• Fraud detection and prevention
• Legal and regulatory compliance

3. Razorpay Payment Gateway Security

Fzokart integrates Razorpay using industry best practices:

• End-to-end SSL encryption
• Secure API-based payment processing
• Server-side payment verification
• Webhook signature validation
• No storage of sensitive financial data

Razorpay complies with PCI-DSS, ISO 27001, and RBI guidelines.

4.

Data

Sharing

&

Third

Parties

• Razorpay (for payment processing)
• Logistics & delivery partners (for order fulfillment)
• Government authorities when legally required
• Technology service providers under strict confidentiality

5.

Cookies

&

Tracking

• Maintain secure login sessions
• Store cart and checkout preferences
• Improve website performance
• Prevent unauthorized access

Users may disable cookies, but payment and login features may be affected.

6. Data Security Measures

We implement robust security measures, including:

• Encrypted databases
• Secure cloud infrastructure
• Role-based access control (RBAC)
• Limited admin access
• Regular security audits

Passwords are hashed using strong encryption algorithms.

7. User Rights & Control

Users have the right to:

• Access personal data
• Update or correct information
• Request account deletion
• Withdraw consent (where applicable)

Requests can be raised via customer support.

8. Data Retention Policy

• User data is retained only as long as necessary
• Order & transaction data may be retained for tax, audit, and legal compliance
• Deleted accounts are anonymized wherever required

9. Children’s Privacy

Fzokart does not knowingly collect personal data from individuals under 18 years of age.

10. Fraud Monitoring & Abuse Prevention

To ensure platform safety, we actively monitor:

• Payment abuse
• Suspicious transactions
• Unauthorized access attempts

Accounts violating policies may be suspended or terminated.

11. Legal Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000 (India)
• IT (Reasonable Security Practices) Rules, 2011
• RBI and Razorpay compliance guidelines

12. Policy Updates

Fzokart reserves the right to update this policy at any time. Updates will be posted on this page.

13. Contact & Grievance Officer

For privacy concerns or grievances, contact:

14. User Consent

By accessing or using Fzokart, you explicitly consent to the collection, use, and processing of your information as described in this Privacy Policy.